02/03 Add a Web Form to your Web Site

Need a web form on your web site? Create web forms for Contact, Lead and Case Capture. Each web form will capture the fields of interest, create the entity, send an response back to the form submitter, alert the stakeholders. This is not just a form - its a workflow of events to make you life in EBSuite just a little easier. [...]
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02/03 When was your last ?Customer Touch? ? last activity tracking

Track the last interaction with your Contacts [...]
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01/11 Share Project Information at the Project Portal

Why would you send an email update to your customer when you could invite them to visit the Project Management portal and see Notes, Documents, Case Issues, Development Milestones, and a GANNT chart of the project progress.

Answer: You wouldn?t – when you can simply let your customer have a login to the Project Portal.

Watch this [...]
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11/14 Delegate Project Steps to both Internal and External individuals

The Project Management tool in EBSuite allows you to create a Project then dynamically add Project Steps as the Project develops.

Each Project step can be Delegated to other internal Users or other Outside Contacts by simply picking the individual from the User List or the Contact List.  Once a Delegatee has been chosen an email will [...]
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11/09 Pre-Paid Professional Services ? Creating a $Retainer$ and Invoicing

The concept of the Retainer in EBSuite allows you to pre-sell ?Credits?, ?Hours? or ?Dollars? on Retainer.

Whether the Retainer is sold monthly on a recurring basis or an on-the-spot purchase, tracking the deliverables (hours on the job or Credits charged for the job) is easily the most valuable and important part of the Retainer/Work Tracking Tool [...]
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10/24 A Shopping Cart for Professional Services

If you are currently selling Professional Services (e.g. On-Site Support, Consulting, Training, CPA Planning, or Expert Subject Assistance), then you either bill BEFORE or AFTER the service is rendered. 

With EBSuite you can sell a RETAINER to your customer then charge your Professional Service activity against the Retainer.

1.  Sell Pre-Paid assistance in either ?Dollar Amounts?, ?Time [...]
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09/13 Now that you have collected all of this great information ? Let?s review data layout and display

Let?s face it.  If you only needed a place to track names and numbers your wouldn?t need EBSuite.  But If you are tracking The Who, The What and The When of your business you?d be dying without your EBSuite account.

Now let?s review some of the layout and display choices in EBSuite. 

In this example we are [...]
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08/22 You Push EBSuite Calendar items to Google Calendar ? now see Google Calendar in EBSuite

If you use Google Calendar you already know how to push your EBSuite Calendar items to Google Calendar.

(NOTE:  We cannot syncronize changes from the Google Calendar side because of the tremendous computing overhead it would take to constantly check for updates to Google Calendar.  EBSuite Calendar items will be pushed to Google Calendar, but [...]
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08/22 Project Module ? Organizing Tasks and Sub Tasks

Within a Project created in the EBSuite Project Module you have a number of ways you can create and organize Project Tasks and Project Task Groups where a Task may have multiple Sub-Tasks.

Notice the Task Hierarchy in this Project:

   See how new Tasks can be created and the Ordinate Hierarchy can [...]
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08/15 New Online Help Document: Project

We’ve just posted some new content in our learning center:

Online help for Project ( also with PDF download )

Project(function() { var scribd = document.createElement("script"); scribd.type = "text/javascript"; scribd.async = true; scribd.src = "http://www.scribd.com/javascripts/embed_code/inject.js"; var s = document.getElementsByTagName("script")[0]; s.parentNode.insertBefore(scribd, [...]
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