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EBSuite.com Integrated Modular Customer Relationship Management (CRM) EBSuite No Risk
 

Benefits
Case Reports
Create and track service representative's activity. Over 75 built-in standard reports, Reports include: service rep. cases by organization and/or customer, time period, case duration, actual rep. time, products, service level, as well as custom fields.
Real-Time Instant Performance Reports
Easy-to-Use Custom Analytics
Reliable Information You Can Count On
Complete Customer Communication History

Highlights
Case Reports
Create and track service representatives activity. Over 75 built-in standard reports, Reports include: service rep. cases by organization and/or customer, time period, case duration, actual rep. time, products, service level, as well as custom fields.

Time & Activity Reports
Create and track service representatives activity. Create time sheets for each service agent, then directly invoice your customers.

Complete Customer Communication History
Each customer's complete communication history is stored in their record with controlled access for your team. Create reports to review with key clients or send web reports for their review. With our Report Builder, all your support information is easily available for reporting to executives, staff and customers.

Features
Case Tracking
Customer Web Portal
Knowledge Base - FAQ
Contact Management
Case Escalation / Alerts
Time Tracking & Billing
Customer Service Reports
Case Report Builder
Executive Dashboards
Asset Management
Activity Management
Mobile CRM Access
Enterprise Integration


 
See it Now
Free Trial
EBSuite's CRM News
EBSuite.com Implements CRM Solution for Asteres Inc
Alcatel Selects EBSuite as CRM Partner In North America
S3 Partners With EBSuite.com to Ensure Oprah Winfrey's and Dennis Rodman's Security
CRM Solutions Information
CRM Solutions Overview
Marketing Automation
Sales Automation
Customer Support
Project Management
Security and Technology
Automate Your Work Flows
Sales Automation Flows
Customer Support Flows
Project Management Flows
  CRM Solutions
.:  CRM Marketing Automation
.:  Sales Automation
.:  Customer Support - Help Desk
.:  Project Management
.: 
  CRM Platforms
.:  Sync: Microsoft's Outlook
.:  Enterprise Integration
.:  Mobile PDA CRM Palm & Blackberry
.:  Offline CRM
.:  Sync: Palm, Blackberry, iPod
  CRM Purchase Options
.:  On-Demand Service
.:  Private Hosted Server
.:  Application Purchase
.:  Commission Reseller
.:  Private Label Developer
  CRM Education
.:  CRM Customer Successes
.:  CRM Case Study
.:  CRM EBSuite New Features
.:  EBSuite Global Offices
.:  EBSuite's Customer Support


  1.888.CRM.EBS0 or 1.888.276.3270 See it in Action! Contact: sales@ebsuite.com

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